Privacy Policy

Last updated: August 4, 2026

CharmyKidz LLC ("we," "us," or "our") operates this website and store using Squarespace, which enables us to provide our services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our site.

By using our site, you acknowledge that you've read this Privacy Policy and understand how we handle your information.

Personal Information We Collect

Depending on how you interact with our site, we may collect:

  • Contact details: name, address, billing and shipping address, phone number, email address
  • Financial information: payment details processed through Squarespace Payments (we do not store your full card information on our servers)
  • Transaction information: items purchased, order history, returns or exchanges
  • Communications: information you share when contacting our customer support
  • Device and usage information: browser type, IP address, and how you interact with our site, collected through cookies and similar technologies

Where We Get This Information

We collect information directly from you when you place an order, sign up for updates, or contact us. We also collect information automatically through your use of the site, and from service providers like Squarespace and our payment processor who help us operate the business.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment, shipping, and any returns or exchanges
  • Send order confirmations and customer service communications
  • Send marketing emails about new products or promotions, if you've opted in
  • Improve our site and understand customer interests
  • Detect and prevent fraud and keep our site secure
  • Comply with legal obligations

We do not sell your personal information.

How We Share Your Information

We share information only as needed to run our business:

  • With Squarespace and our payment processor to host our site and process transactions
  • With shipping carriers to deliver your order
  • With email service providers if you've subscribed to updates
  • When required to comply with law or respond to legal process

Cookies and Tracking

Our site uses cookies to keep your cart working, remember your preferences, and understand site traffic. You can adjust your browser settings to limit cookies, though some site features may not work as well as a result.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you
  • Request that we delete your personal information
  • Request that we correct inaccurate information
  • Opt out of marketing communications at any time using the unsubscribe link in our emails

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

Third Party Links

Our site may contain links to third-party websites or social media platforms we don't control, including Instagram and TikTok. We're not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

User-Generated Content

From time to time, customers share photos or videos featuring CharmyKidz products on social media platforms, including by tagging our account or using our brand name in a caption or hashtag. If you do so, you grant CharmyKidz LLC a non-exclusive, royalty-free, worldwide license to reproduce, display, and use that content across our marketing channels, including our website, social media accounts, email communications, and advertising.

This license does not transfer ownership of your content to us. You remain the owner of any photo or video you create and share. Where reasonably practicable, we will attribute your content to the social media handle under which it was originally posted.

If you no longer wish for your content to be used in this way, you may withdraw your consent at any time by contacting us at hello@charmykidz.com. We will remove the content from active use in future marketing materials upon request, though we cannot retract materials that have already been published or distributed prior to your request.

Children's Privacy

Our products are designed with kids in mind, but our website is intended for use by adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us and we'll remove it.

Security and Retention

No security measures are perfect. We recommend not sending sensitive information through unsecured channels. We retain your information for as long as needed to fulfill orders, meet legal requirements, and support the purposes described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the revised policy on this page with an updated date.

Contact Us

Questions about this policy or your information? Reach out at hello@charmykidz.com.